MEDIATION SERVICES

REQUEST MEDIATION

If you want to request a mediation for the first time in our center, click on the button and complete the form:

REQUEST ON-LINE MEDIATION

If you want to request mediation fully carry through the Internet for the first time in our center, click on the button and complete the form:

ACCESS ON-LINE MEDIATION

If you have accessed to mediation system online above or has an assigned user, you can access via the following link:

FIELDS OF MEDIATION

  • Familiar Mediation
  • Civil Mediation
  • Trading Mediation
  • Concursal Mediation
  • Penal Mediation
  • Community and residencial mediation
  • Organization and Companies Madiation
  • Consumer Mediation

TYPES OF MEDIATION

  • Presencial
  • On line via videoconference
  • By messages with information attached
  • Simplified mediation electronically

(*) ELECTRONIC MEDIATION AND SIMPLIFIED PROCEDURE FOR MEDIATION

The legislation allows developing mediation by electronic means, via videoconference or other similar means of transmitting voice or image, as long as it is guaranteed, in any of the proceedings of the mediation or all of them, the identity of the participants and the respect for the principles of mediation under the law.

If the parties agree, they can perform mediation sessions over the Internet, online, via Skype, Webex and video chat tools.

It is also possible to hold mediation sessions asynchronously through message conversations with or without accompanying documentation.

If mediation is a claim amount does not exceed 600 euros, will preferably take place electronically, unless their employment is not possible for either party. This type of mediation is called simplified procedure for mediation by electronic means and will have a maximum duration of one month.

Mediation Quality can facilitate the provision of electronic means that uses techniques of negotiation, for the parties to establish their economic positions and the computer system, using artificial intelligence algorithms, making offers to reach agreement between them or terminating the process when the maximum number of bids is exceed.

In Mediation Quality we guarantee the parties the proper functioning of our online platform and electronic systems used, as well as privacy, integrity, secrecy of documents and communications made with the duty of confidentiality, complying at all time with the reserves required for the protection of personal data.

 

At the end of the mediation process, the parties can value the service of the institution and the mediator.